3.1 The “MardMode” Assurance of Perfection
A gentleman never compromises on quality. Our “Mard-Quality Covenant” ensures that every accessory arrives in pristine, unworn condition. Because our catalog includes intimate and high-finish goods, we maintain a strict verification policy to protect the health and aesthetic standards of our community.
3.2 The “Intimate Wear” Exclusion
- Non-Returnable Items (Socks): In accordance with international hygienic standards, Socks are strictly non-returnable and non-exchangeable once the packaging is opened. This ensures every customer receives a 100% hygienic, fresh product.
- Leather & Hardware Inspection: For belts and hats, we offer an exchange window if the buckle hardware is defective or the fabric shows structural flaws upon arrival.
3.3 The 48-Hour Inspection Window
- Physical Defects: Any manufacturing defects (stitching issues, broken buckles, or discolored fabric) must be reported via WhatsApp within 48 hours of delivery with photographic evidence of the original tags attached.
- Refund Logic: Refunds are only issued if a replacement for a defective item is unavailable. We prioritize shipping a fresh, high-quality replacement to complete your look.